Utility Billing

How to read your Utility Statement

To assist customers in better understanding their utility statements, the City has created a guide for how to read your statement.

Second quarter utility billing invoices were recently completed with service dates 04/01/2022 through 06/30/2022.  Please note that the invoice will reflect the increase for the 2022 Spring/Summer rates related to water usage.   Utility rates are approved by the City Council every year.

When compared to the first quarter utility bills for the standard 5/8 and 3/4 inch meter, the water rates for usage of 5,000 gallons increased from $4.96 to $5.45 per thousand gallons.  Water usage of 15,000 gallons or more increased from $5.36 to $7.33 per thousand gallons.   The base fee remained the same at $34.92.  For fees charges for other sized meters, please reference the 2022 City Fee Schedule via the link below

Sewer is based on the average usage of water from the previous year.  The calculation is done in the 1st quarter of every year and that amount will stay the same for the remaining quarterly billing.   The City has a max amount of $118.29 that we will charge.

All residents will be charged Surface Water Management Fees.  More information on that can be found on the Cities webpage via the link below.

Surface Water Management 

The 2022 approved fee schedule can be found via the link below for more information.

2022 City Fee Schedule 

If you have any questions, please contact the Utility Billing Department at 651-395-5830 or email us at ub@ci.forest-lake.mn.us.

Moving Out and Moving In

It’s important that residents notify the City as early as possible for moving out or moving into a property within the cities limits.  We would like to make sure that we get all the information we need to make this transition smooth.  Those moving out should make sure that the City has their forwarding address so that any invoices or refund checks can be sent to the correct location.

See methods below for options on how to pay your utility bill.

Online Bill Payment Instructions

City of Forest Lake Utility Information and Online Billing Services

After clicking on the link above:

  • Enter your Utility Billing account number 
  • Validate Name and Address Information
  • Select [Make Payment] button on the bottom right
  • Select [Proceed to Payment >] button
  • Enter applicable payment method from dropdown
    • Make selection either to Pay Full Invoice or Pay Other Amount à Select [Continue to Payment Information>]
  • Enter all applicable fields then select [Continue to Review Payment >] button
  • Follow the instructions to complete your payment for your utility billing.

Pay by Phone Instructions

The pay by phone number is 855-718-1475.  You will need to have your account number(s) available when making the call.

Bill Pay - (Pay using your bank's online bill pay)

You will need to change the mailing address for your online payments to the address below. This ensures checks are sent to the correct location and payments are not delayed. New mailing address:

City of Forest Lake
1408 Lake Street South
Forest Lake, MN 55025

Pay By Check

Check payments should be sent to the address below and please include your account number(s) on the check

City of Forest Lake
1408 Lake Street South
Forest Lake, MN 55025

If you have questions about your utility bill please contact us at:

Email address: ub@ci.forest-lake.mn.us
Phone number: 651-395-5830