Utility Billing

8/17/2021

Utility Billing Update:  All of the City’s second quarter utility bills have been sent out and you should have received your latest bill.  A reminder that with the city resuming the administration of the bills there are some changes to where you send your payment (see below for details).    If you have specific questions please call the city’s Utility Billing line at 651-395-5830 or email at ub@ci.forest-lake.mn.us

8/3/21

To Our Utility Customers,

The City of Forest Lake is upgrading its utility billing system so as to improve our process and provide the customer with a better user experience. In this process the City has found some data inconsistencies in the information provided by our third party billing vendor.  The City wants to ensure that the bills that we send out are accurate.  Therefore, the utility billing for the second quarter of 2021 will be slightly delayed. Further information will be available soon.  Thanks for your patience.           

 Sandra Salin
Director of Finance
City of Forest Lake

The City of Forest Lake is bringing its utility billing back in-house.  Please see below for a list of payment methods affected as well as important contact information updates.

City of Forest Lake Main BS&A Online Link

City of Forest Lake Utility Billing Payment Service

New mailing address:

City of Forest Lake
1408 Lake Street South                                                                                                                                                                                 Forest Lake, MN 55025

New email address: ub@ci.forest-lake.mn.us

New phone number: 651-395-5830

Payment MethodChanges
ACH PaymentsNo changes. Payments will continue to be processed as normal.
EBillNo changes. Customers will continue to receive emailed statements as normal.
Bank Online PaymentsCustomers will need to change the mailing address for their online payments to the address above. This ensures checks are sent to the correct location and payments are not delayed.
Online Bill Pay
No changes. Customers will be able to access their account online to view statements and make credit/debit card payments. For Online Bill Pay - Citizen's Access please click here.
Check PaymentsCheck payments should be sent to the address above. 
Pay by phone855-718-1475